Terms & Conditions
By purchasing any product/service from Top Frog Media Ltd you are agreeing to comply
with our Terms and Conditions as stated below.
Key Service Terms
Your service will be provided on a 12 month basis and will be automatically renewed after 11 months via your existing payment details. If you do not wish to renew your services please inform us in writing via post or email no later than 60 days before your renewal date. We cannot be held responsible for loss of data if the renewal subscription is not paid on time. We want to ensure you are satisfied with your Top Frog Media Ltd services. We will help by agreeing to make minor changes to your website at any time. We cannot be held responsible for any errors, delays or omissions during the domain registration (or failure of registration) or during the period that the client holds the domain name. By registering the Domain Name for you we do not investigate whether you are entitled to
register or have any rights to the Domain Name. We are not the authorising body for your use of the Domain Name in the course of your business and therefore accept no liability current or future for any legal challenges made against you for the use of the Domain Name. All services are subject to availability, and may be withdrawn at any time.
We reserve the right to remove material from your website or the Service that we find offensive or believe that others may find offensive. You are responsible for providing all information that you want to be put on your website. You have full responsibility for the content of your website including without limitation any images that you display on your website. It is your responsibility to ensure that the content of your website does not breach the intellectual property rights of any third party and that you have permission to use all the content. We accept no liability for the content of your website. Whilst we shall use reasonable efforts to make sure that backup copies of your website and all data contained in your website are made at reasonable intervals, you shall be solely responsible for the backup of the data and we shall not be liable for any damages, loss, costs or other expenses arising out of or for any loss of data by you which are due to the failure of you or us to back up the data.If any invoice for the Service is unpaid we reserve the right to immediately suspend or cancel the Service (including any domain name registration). Suspension of Service will not remove your liability to pay any Charges that are due and payable on your account at the date of termination. Also we will have the right to charge interest on any unpaid amounts at the rate of 3% over the then current Bank of England base rate. If you do not pay any Charges within thirty (30) days of the invoice date we reserve the right to change the ownership of your domain name into our name without further notice to you. If the domain name is cancelled for non-
Where a service issue arises during the initial set-
On payment of the appropriate Charges by you we shall apply for registration of the domain name requested by you. If you have asked us to register a domain name then you have authorised us to act as your agent with the registering authority under the relevant terms and conditions for that authority. We will not be held responsible if an incorrect domain name has been registered. It is your responsibility to make sure that correct details are provided to us.
We shall assist you with the construction of and / or development of a simple website in accordance with the options selected by you when ordering services. Whilst we shall use all reasonable endeavours to ensure that your website can be accessed by users of the Internet at all times, you acknowledge that it is technically impossible to provide such access free of fault at all times and we do not undertake to do so. We expressly reserve the right to suspend availability of your website for the purpose of necessary or scheduled maintenance. Access to your website may also be adversely affected by conditions and performances outside our control, including without limitation the breakdown of transmission and telecommunication links. If we agree to design your website you acknowledge and agree that you are responsible for supplying to us the materials which you would like to be included in the building of your web site. We may reproduce, as well as digitally manipulate the materials in the course of building your website and you confirm that we are allowed to do so. We reserve the right to reject any part of the material submitted if it is deemed by us unsuitable for inclusion within your website. Where we are designing a website for you we are unable to proceed with the build until you supply us with the materials which you would like to be included. We will remind you to send these materials in the initial welcome letter. No refund will be given on the grounds that the website was not created.
Search Engine Optimisation
The standard search engine optimisation package will push your website as high as possible on most search engines but is not guaranteed. No refunds will be given on the grounds that specific or 1st page position is not achieved.
Transferring Domains Away From Top Frog Media Ltd
Any domain name registered with or held by Top Frog Media Ltd will incur a charge of £100 transfer fee if you wish to transfer to another provider. Any email accounts associated with domains being transferred will also be deleted.
If you have any questions about the Terms and Conditions or if you would like assistance
with any aspect
of our service please call 01524 298349 or 07860 540590.